Returns Manager

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also have the tags attached to the product and in the original packaging.

Additional non-returnable items:
Gift cards
Clearance Items
Sale Items sold at 50% off or more are final

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be returned. Unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prairiejewelboutique.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 24959 Highway 321 Suite E Cleveland, TX 77327

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.